If you’re trying to log in to Unicount using your Estonian ID-card or e-Resident card and it’s not working, don’t worry. There are a few common reasons for this issue, and we’ll walk you through how to fix them.
Most likely reasons (and quick fixes)
- Missing software or plugins: You might not have the DigiDoc software installed or the browser plugin needed to use your ID-card.
- Browser not supported or misconfigured: Some browsers need extensions enabled (like Web eID) to work with your card.
- Operating system or hardware issues: Your OS or card reader might need updates, or the card itself could have expired certificates.
The easiest long-term fix: Use SMART-ID instead
If you’re tired of ID-card problems or want a faster, more reliable login method, switch to SMART-ID:
- No card reader or plugins needed
- Create your account in under 3 minutes
- Works on both Android and iPhone
- Log in and sign documents securely and remotely
Download SMART-ID on your phone and never worry about your ID-card again. How to create a SMART-ID account?
Step-by-Step troubleshooting
Step 1: Check if your card is working
- Open the DigiDoc4 app. Your card should display your name and ID info.
- When the card is inserted into the card reader, the photo is facing downwards, and the chip is facing upwards
- If DigiDoc suggests updating certificates or software, follow its advice!
Step 2: Test it in your browser
Enable the Web eID extension in:
- Chrome → “More tools” → “Extensions”, Follow the instructions with photos HERE.
- Edge → “Extensions” → “Manage extensions”. Follow the instructions with photos HERE.
- Safari → “Settings” → “Extensions” tab → Allow Web eID on all sites. Follow the instructions with photos HERE.
- Firefox → Install Web eID (and PKCS11 Loader if using Ubuntu). Follow the instructions with photos HERE.
📌 If you see the “Token signing” extension, remove it. It might interfere. Instructions for removal can be found here.
Step 3: Clear browser cache
Sometimes old data blocks new authentication. Clear your cache with:
- Ctrl + Shift + Delete (Windows). Follow instructions with photos HERE.
- Cmd + Alt + E (Mac, Safari). To clear the browsing data manually on Apple Safari, follow the instructions HERE.
The easiest long-term fix: Use SMART-ID instead. How to create a SMART-ID account?
Step 4: Check security software
Antivirus or adware might block your card. Common troublemakers:
- AVAST, BitDefender, Web Companion, Superfish
Disable or configure your antivirus to allow DigiDoc access.
Step 5: Reinstall DigiDoc software
- Download the latest version for Windows, macOS, or Linux from ID.ee
- For mobile: Use RIA DigiDoc app on Android or iOS to sign documents
Step 6: Remove old certificates
On shared computers, DigiDoc might show multiple users’ certificates.
- In DigiDoc4 settings, click “Remove old certificates”
- On macOS, run a terminal command: sudo rm -rf /var/db/TokenCache/tokens/
- For Linux, no action needed; certificates aren’t cached.
Step 7: Still stuck?
- Read error messages carefully
- Check for updates or security alerts on id.ee news
- Try Smart-ID for mobile logins, it’s legally equal to ID-cards
Understanding authentication in Estonia
Estonia uses a central secure login system for national e-services. You can log in once using:
- ID-card
- Mobile-ID
- Smart-ID
- Recognized EU digital IDs
Once authenticated, you can access other services without logging in again. This is called Single Sign-On (SSO). And if you’ve forgotten to log out on a shared device? You can end the session remotely via minuautentimine.ria.ee.
The easiest long-term fix: Use SMART-ID instead. How to create a SMART-ID account?
Final Thoughts
Logging in with your Estonian ID-card or e-Resident card can feel tricky at first, especially if you’re not familiar with the digital infrastructure behind it. But with the right setup and a few quick checks, you’ll be securely connected in no time.
Whether you’re setting up DigiDoc software for the first time, switching browsers, or cleaning up expired certificates, you now have all the tools to troubleshoot confidently. And remember: if things still aren’t working, Smart-ID is an easy and secure alternative with the same legal standing as the ID-card in Estonia. You can activate it using your card and then use it for fast, card-free logins from any smart device.
Need more help? Visit id.ee for technical support.
