{"id":24077,"date":"2025-07-18T15:34:35","date_gmt":"2025-07-18T12:34:35","guid":{"rendered":"https:\/\/unicount.eu\/?p=24077"},"modified":"2025-07-25T12:18:35","modified_gmt":"2025-07-25T09:18:35","slug":"id-card-login-issues","status":"publish","type":"post","link":"https:\/\/unicount.eu\/en\/id-card-login-issues\/","title":{"rendered":"Why can\u2019t I log in with my ID-card?"},"content":{"rendered":"\n<p>If you&#8217;re trying to log in to Unicount using your Estonian ID-card or e-Resident card and it\u2019s not working, don\u2019t worry. There are a few common reasons for this issue, and we\u2019ll walk you through how to fix them.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-most-likely-reasons-and-quick-fixes\">Most likely reasons (and quick fixes)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/www.id.ee\/en\/article\/failed-to-log-in-or-sign-in-e-services-with-an-id-card\/#software-installation-official_1\">Missing software or plugins<\/a><\/strong>: You might not have the <a href=\"https:\/\/www.id.ee\/en\/article\/install-id-software\/\">DigiDoc software installed<\/a> or the browser plugin needed to use your ID-card.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.id.ee\/en\/article\/failed-to-log-in-or-sign-in-e-services-with-an-id-card\/#step-2\">Browser not supported or misconfigured<\/a><\/strong>: Some browsers need extensions enabled (like Web eID) to work with your card.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.id.ee\/en\/article\/failed-to-log-in-or-sign-in-e-services-with-an-id-card\/#step-1\">Operating system or hardware issues<\/a><\/strong>: Your OS or card reader might need updates, or the card itself could have expired certificates.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-easiest-long-term-fix-use-smart-id-instead\"><strong>The easiest long-term fix: Use SMART-ID instead<\/strong><\/h2>\n\n\n\n<!--more-->\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-center\"><strong>If you\u2019re tired of ID-card problems or want a faster, more reliable login method, switch to SMART-ID:<\/strong><\/p>\n<\/blockquote>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No card reader or plugins needed<\/li>\n\n\n\n<li>Create your account in <strong>under 3 minutes<\/strong><\/li>\n\n\n\n<li>Works on both Android and iPhone<\/li>\n\n\n\n<li>Log in and sign documents <strong>securely and remotely<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-center\"><strong>Download SMART-ID on your phone and never worry about your ID-card again. <a data-type=\"link\" data-id=\"https:\/\/www.smart-id.com\/download\/register-an-account\/\" href=\"https:\/\/www.smart-id.com\/download\/register-an-account\/\">How to create a SMART-ID account<\/a>?<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-by-step-troubleshooting\">Step-by-Step troubleshooting<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-step-1-check-if-your-card-is-working\">Step 1: <a href=\"https:\/\/www.id.ee\/en\/article\/how-to-check-that-your-id-card-reader-is-working\/\">Check if your card is working<\/a><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Open the DigiDoc4 app. Your card should display your name and ID info.<\/li>\n\n\n\n<li>When the card is inserted into the card reader, the <strong>photo is facing downwards<\/strong>, and the chip is facing upwards<\/li>\n\n\n\n<li>If DigiDoc suggests updating certificates or software, <strong>follow its advice<\/strong>!<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-step-2-test-it-in-your-browser\">Step 2: Test it in your browser<\/h4>\n\n\n\n<p>Enable the <strong>Web eID<\/strong> extension in:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Chrome<\/strong> \u2192 \u201cMore tools\u201d \u2192 \u201cExtensions\u201d, Follow the <a href=\"https:\/\/www.id.ee\/en\/article\/failed-to-log-in-or-sign-in-e-services-with-an-id-card\/#browser-configuration-google_1\">instructions with photos HERE<\/a>.<\/li>\n\n\n\n<li><strong>Edge<\/strong> \u2192 \u201cExtensions\u201d \u2192 \u201cManage extensions\u201d. Follow the <a href=\"https:\/\/www.id.ee\/en\/article\/failed-to-log-in-or-sign-in-e-services-with-an-id-card\/#browser-configuration_2\">instructions with photos HERE<\/a>.<\/li>\n\n\n\n<li><strong>Safari<\/strong> \u2192 \u201cSettings\u201d \u2192 \u201cExtensions\u201d tab \u2192 Allow Web eID on all sites. Follow the<a href=\"https:\/\/www.id.ee\/en\/article\/failed-to-log-in-or-sign-in-e-services-with-an-id-card\/#browser-configuration-safari_3\"> instructions with photos HERE.<\/a><\/li>\n\n\n\n<li><strong>Firefox<\/strong> \u2192 Install Web eID (and <a href=\"https:\/\/www.id.ee\/en\/article\/failed-to-log-in-or-sign-in-e-services-with-an-id-card\/#if-8220pkcs11-loader8221_1\">PKCS11 Loader<\/a> if using Ubuntu). Follow the <a href=\"https:\/\/www.id.ee\/en\/article\/failed-to-log-in-or-sign-in-e-services-with-an-id-card\/#browser-configuration-mozilla_4\">instructions with photos HERE.<\/a><\/li>\n<\/ul>\n\n\n\n<p>\ud83d\udccc If you see the \u201cToken signing\u201d extension, remove it. It might interfere. Instructions for removal can be found&nbsp;<a href=\"https:\/\/www.id.ee\/en\/include\/removing-the-token-signing-extension-from-web-browsers\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-step-3-clear-browser-cache\">Step 3: <a href=\"https:\/\/www.id.ee\/en\/article\/failed-to-log-in-or-sign-in-e-services-with-an-id-card\/#step-3\">Clear browser cache<\/a><\/h4>\n\n\n\n<p>Sometimes old data blocks new authentication. Clear your cache with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ctrl + Shift + Delete<\/strong> (Windows). Follow instructions with photos <a href=\"https:\/\/www.id.ee\/en\/article\/failed-to-log-in-or-sign-in-e-services-with-an-id-card\/#clear-cache-google_1\">HERE<\/a>.<\/li>\n\n\n\n<li><strong>Cmd + Alt + E<\/strong> (Mac, Safari). To clear the browsing data manually on Apple Safari, follow the <a href=\"https:\/\/www.id.ee\/en\/article\/failed-to-log-in-or-sign-in-e-services-with-an-id-card\/#h2-classwp-block-headingclear-browsing\">instructions HERE<\/a>.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-center\"><strong>The easiest long-term fix: Use SMART-ID instead. <a data-type=\"link\" data-id=\"https:\/\/www.smart-id.com\/download\/register-an-account\/\" href=\"https:\/\/www.smart-id.com\/download\/register-an-account\/\">How to create a SMART-ID account<\/a>?<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-step-4-check-security-software\">Step 4:<a href=\"https:\/\/www.id.ee\/en\/article\/failed-to-log-in-or-sign-in-e-services-with-an-id-card\/#security-software-third-party_1\"> Check security software<\/a><\/h4>\n\n\n\n<p>Antivirus or adware might block your card. Common troublemakers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AVAST, BitDefender, Web Companion, Superfish<\/li>\n<\/ul>\n\n\n\n<p><strong><a href=\"https:\/\/www.id.ee\/en\/article\/adware-interfering-with-entering-into-e-services-in-browser\/\">Disable or configure your antivirus to allow DigiDoc access<\/a>.<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-step-5-reinstall-digidoc-software\">Step 5: <a href=\"https:\/\/www.id.ee\/en\/article\/failed-to-log-in-or-sign-in-e-services-with-an-id-card\/#step-5\">Reinstall DigiDoc software<\/a><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Download the latest version for <strong><a href=\"https:\/\/www.id.ee\/en\/article\/failed-to-log-in-or-sign-in-e-services-with-an-id-card\/#id-software-for-the_1\">Windows<\/a><\/strong>, <strong><a href=\"https:\/\/www.id.ee\/en\/article\/failed-to-log-in-or-sign-in-e-services-with-an-id-card\/#id-software-for-the_1\">macOS<\/a><\/strong>, or <strong><a href=\"https:\/\/www.id.ee\/en\/article\/failed-to-log-in-or-sign-in-e-services-with-an-id-card\/#id-software-for-the_1\">Linux<\/a><\/strong> from <a href=\"https:\/\/www.id.ee\/en\/article\/install-id-software\/\">ID.ee<\/a><\/li>\n\n\n\n<li>For mobile: Use <strong>RIA DigiDoc<\/strong> app on<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=ee.ria.DigiDoc\"> Android<\/a> or <a href=\"https:\/\/apps.apple.com\/ee\/app\/ria-digidoc\/id1216104448\">iOS<\/a> to sign documents<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-step-6-remove-old-certificates\">Step 6: <a href=\"https:\/\/www.id.ee\/en\/article\/failed-to-log-in-or-sign-in-e-services-with-an-id-card\/#step-6\">Remove old certificates<\/a><\/h4>\n\n\n\n<p>On shared computers, DigiDoc might show multiple users\u2019 certificates.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In <a href=\"https:\/\/www.id.ee\/en\/article\/failed-to-log-in-or-sign-in-e-services-with-an-id-card\/#instructions-removal-of_1\">DigiDoc4 settings<\/a>, click <strong>\u201cRemove old certificates\u201d<\/strong><\/li>\n\n\n\n<li>On <a href=\"https:\/\/www.id.ee\/en\/article\/failed-to-log-in-or-sign-in-e-services-with-an-id-card\/#instructions-removal-of_2\">macOS<\/a>, run a terminal command: <strong>sudo&nbsp;rm&nbsp;-rf&nbsp;\/var\/db\/TokenCache\/tokens\/<\/strong><\/li>\n\n\n\n<li>For Linux, no action needed; certificates aren\u2019t cached.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-step-7-still-stuck\">Step 7: <a href=\"https:\/\/www.id.ee\/en\/article\/failed-to-log-in-or-sign-in-e-services-with-an-id-card\/#step-7\">Still stuck?<\/a><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Read error messages carefully<\/li>\n\n\n\n<li>Check for updates or security alerts on<a href=\"https:\/\/www.id.ee\/en\/rubriik\/news\/\"> id.ee news<\/a><\/li>\n\n\n\n<li>Try<a href=\"https:\/\/www.id.ee\/en\/article\/smart-id\/\"> <strong>Smart-ID<\/strong> for mobile logins<\/a>, it\u2019s legally equal to ID-cards<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-understanding-authentication-in-estonia\">Understanding authentication in Estonia<\/h2>\n\n\n\n<p>Estonia uses a <strong>central secure login system<\/strong> for national e-services. You can log in once using:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ID-card<\/li>\n\n\n\n<li>Mobile-ID<\/li>\n\n\n\n<li>Smart-ID<\/li>\n\n\n\n<li>Recognized EU digital IDs<\/li>\n<\/ul>\n\n\n\n<p>Once authenticated, you can access other services without logging in again. This is called <strong>Single Sign-On (SSO)<\/strong>. And if you\u2019ve forgotten to log out on a shared device? You can end the session remotely via minuautentimine.ria.ee.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-center\"><strong>The easiest long-term fix: Use SMART-ID instead. <a data-type=\"link\" data-id=\"https:\/\/www.smart-id.com\/download\/register-an-account\/\" href=\"https:\/\/www.smart-id.com\/download\/register-an-account\/\">How to create a SMART-ID account<\/a>?<\/strong><\/p>\n\n\n\n<p><\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Final Thoughts<\/h2>\n\n\n\n<p>Logging in with your Estonian ID-card or e-Resident card can feel tricky at first, especially if you&#8217;re not familiar with the digital infrastructure behind it. But with the right setup and a few quick checks, you\u2019ll be securely connected in no time.<\/p>\n\n\n\n<p>Whether you&#8217;re setting up DigiDoc software for the first time, switching browsers, or cleaning up expired certificates, you now have all the tools to troubleshoot confidently. And remember: if things still aren\u2019t working, Smart-ID is an easy and secure alternative with the same legal standing as the ID-card in Estonia. You can activate it using your card and then use it for fast, card-free logins from any smart device.<\/p>\n\n\n\n<p><strong>Need more help? Visit<a href=\"https:\/\/www.id.ee\/en\/\"> id.ee<\/a> for technical support.<\/strong><\/p>\n\n\n\n<p> <a href=\"https:\/\/www.smart-id.com\/download\/register-an-account\/\" data-type=\"link\" data-id=\"https:\/\/www.smart-id.com\/download\/register-an-account\/\">How to create a SMART-ID account<\/a>?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;re trying to log in to Unicount using your Estonian ID-card or e-Resident card and it\u2019s not working, don\u2019t worry. There are a few common reasons for this issue, and we\u2019ll walk you through how to fix them. Most likely reasons (and quick fixes) The easiest long-term fix: Use SMART-ID instead<\/p>\n","protected":false},"author":141,"featured_media":24078,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[51],"tags":[],"class_list":["post-24077","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why can\u2019t I log in with my ID-card? | Unicount<\/title>\n<meta name=\"description\" content=\"Trouble logging in to Unicount with your ID-card? 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